Pneumatic tube systems in healthcare logistics: Case Study on operational efficiency and development requirements in Hungary
DOI:
https://doi.org/10.14513/sbe.00681Keywords:
pneumatic tube system, supply chain, healthcare logisticsAbstract
Last-Mile Delivery, the final step in the logistics chain, has become critical but also faces challenges in both urban and rural areas. One potential solution is the use of pneumatic tube systems, already implemented in some countries for specific purposes. This investigation examines the operation of a pneumatic tube system in a Hungarian hospital. The aim of the publication is to investigate how pneumatic tube systems can enhance the efficiency of Last-Mile Delivery, with a particular focus on Hungarian healthcare institutions. The objective is to identify potential areas for development and explore broader applications of these systems beyond their current use.
The research focused on a pneumatic tube system operating within a Hungarian healthcare institution. Data were collected through a questionnaire-based survey and in-depth interviews with system users. The survey explored user experiences, expectations, and suggestions for improvement. The questionnaire results indicate that while pneumatic tube systems offer several advantages, several areas require improvement. Respondents emphasized the importance of speed and reliability and highlighted the need for technical modernization. The feedback suggests that, beyond the healthcare sector, pneumatic tube technology may have potential applications in other logistics fields.
Pneumatic tube systems represent a viable alternative for addressing increased Last-Mile Delivery demands, especially in closed or specialized environments such as healthcare institutions. The research demonstrated that, with appropriate development and adaptation, these systems could be extended beyond their traditional use and applied in new logistical contexts.
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